Exchange and Refund Policy

We want every parcel from our house to arrive exactly as intended. If something isn't quite right, we're here to help.

Our Return Policy

As our products are personal care and grooming essentials, we aren't able to accept returns once they've been delivered. However, if your order arrives damaged, defective, or if you've received the wrong item, we'll be happy to arrange a replacement.

How to Report an Issue

Please leave us a note within 48 hours of receiving your order at concierge@voiesage.com or via WhatsApp on +91 7678674796, along with your order number and clear photographs of the product. If available, an unboxing video also helps us process your request more quickly.

To help us raise the claim with our shipping partner, we ask that any damage or defect is clearly visible in the photographs and reported within 48 hours of delivery. Unfortunately, we may not be able to process requests received after this period.

Return Shipping

If a return is required, we'll arrange a reverse pickup wherever possible. In locations where reverse pickup isn't available, we'll guide you through the self-shipping process.

Returned products should be sent back in their original packaging, together with all accompanying components. Products that have been opened, used, or altered after delivery are not eligible for replacement.

What Happens Next

Once your parcel reaches us, our team will inspect the product and verify the claim. If approved, we'll promptly send a replacement. If the product isn't found to be eligible for replacement, we'll return it to you.