Shipping Policy
Every order begins its journey from our house to yours.
This Shipping Policy applies to all orders placed through the Voie Sage website and delivered within India.
Preparing Your Order
Orders are typically prepared and dispatched within 1–2 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next working day.
During product launches, festive periods, or times of higher demand, preparation may take a little longer. If this happens, we'll do our best to keep you informed.
Estimated Delivery
Delivery times vary depending on your location.
- Metro cities: 2–5 business days
- Tier 2 & Tier 3 cities: 3–7 business days
- Remote locations: 5–10 business days
These timelines are estimates and begin after your order has been dispatched.
Shipping Charges
Applicable shipping charges are calculated and displayed at checkout before payment is completed.
Following Your Parcel
Once your order has departed, you'll receive a tracking link by email, SMS, or WhatsApp so you can follow its journey.
Upon Arrival
We recommend inspecting your parcel before accepting delivery.
If your package appears damaged, tampered with, or incomplete, please:
- Mention the issue on the courier's Proof of Delivery (POD) before accepting the parcel.
- Take clear photographs of the package.
- Record a complete unboxing video.
Please notify us within 2 days of delivery if your order arrives damaged, tampered with, or incomplete. This helps us investigate the matter with our courier partners as quickly as possible.
Delays
Occasionally, journeys take a little longer than expected.
Weather conditions, operational disruptions, public holidays, or courier delays may affect delivery times. While these situations are outside our control, we'll always do our best to help you track your parcel and keep you informed.
Delivery Attempts
Our courier partners will make delivery attempts to the address provided during checkout.
If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery is repeatedly unsuccessful, the order may be returned to us.
Should this happen, we'll be happy to arrange a second shipment once the delivery details have been confirmed. Additional shipping charges may apply.
Leave Us a Note
Questions about your order or its journey? Our concierge is here to help.
Email concierge@voiesage.com
Call or WhatsApp +91 76786 74796
Hours 10:00 AM – 7:00 PM IST, Monday to Saturday (excluding public holidays)
Additional Information
Third-Party Couriers
Voie Sage works with trusted third-party courier partners to deliver every order.
Once your parcel has been dispatched, delivery is handled by the courier partner. While we'll gladly assist in coordinating with them should an issue arise, delivery timelines and transit events remain subject to the courier's operations.
Force Majeure
Events beyond our reasonable control—including severe weather, natural disasters, strikes, government restrictions, public emergencies, or disruptions to courier services—may affect processing or delivery times. In such situations, delivery timelines may be extended accordingly.
Governing Law
This Shipping Policy is governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our operations, services, or legal obligations. The latest version will always be available on this page.
